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Support customers everywhere with the service platform that keeps the conversation flowing

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Today’s customers want faster, more responsive service across every channel, and on any device — and they want it now. Service Cloud Lightning empowers your agents with a complete set of productivity tools to deliver faster, smarter, and more personalized
customer service for every customer anytime, anywhere.

Close cases faster with the help of AI and automation

Help your support agents solve customer problems faster by putting the right tools at their fingertips — all from one console.

Provide faster, more intelligent self-service

Build self-service communities. Give your customers access to the answers they need to solve problems on their own terms and timeline.

Personalise customer care and predict needs

Get more insight into your customers’ behavior so you can personalise service and predict future needs. Even provide conversational service with live messaging.

Drive service productivity from the call center to the field

Improve your mobile service operations and deliver connected, intelligent, more personalised service from the phone to the field on one platform.